PHA Launches New Digital Service for Residents

(Philadelphia – August 4, 2020)– The Philadelphia Housing Authority (PHA) Housing has launched a digital rental payment option for all residents.  The Public Housing Customer Service Portal on the home page (www.phauthority.wpengine.com) of the agency’s web site allows residents to pay their rent online. Residents can also check their balances, get notifications, and view their payment history in addition to paying their rent. The service operates 24 hours a day.

“PHA wants to make it easy for residents to pay their rent on time, with many more service options on the horizon,” said PHA President and CEO Kelvin A. Jeremiah.

Payment through the new system is secure and does not contain valuable or confidential personal information. With reduced federal funding, efficient rent collections are critical to PHA. Those payments support maintenance and upkeep of the properties that residents call home.

“We expect that this new service option will improve rent collection while making things easier for working families,” Jeremiah said. “Some of our residents are not comfortable with a drop box or sending their rent payments through the mail. The new portal provides our residents the same convenient options as those provided by a private landlord.”

In the past, PHA residents mailed their checks or money orders or brought them to the management office in person. This option remains available to residents, some of whom lack digital access or for whatever reason prefer paying rent in a traditional manner.

Residents can use credit or debit cards on the system which charges a 1.25% processing fee per transaction that pays the vendor of the software; no money goes to PHA.

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The Philadelphia Housing Authority’s mission is to open doors to affordable housing, economic opportunity and safe, sustainable communities to benefit Philadelphia residents with low incomes.