(Philadelphia)-The Homeowners Association of
Philadelphia County (HAPCO) has chosen two Philadelphia Housing
Authority (PHA) executives to receive the organization's Public
PHA Administrative Receiver/Executive Director Michael P. Kelly
and Charles Lanier, General Manager of Client Services, were
honored based on their efforts to address longstanding problems and
"The participation of private landlords in the Housing Choice
Voucher program is critical to its success, so we are committed to
working with them in an expedient, efficient manner," Kelly said.
"It's both gratifying and humbling to receive this honor from HAPCO
and we intend to further improve our service and relationships in
Victor Pinckney, Sr., President of HAPCO, said Kelly has done a
lot to make it easier for landlords to resolve issues, some of
which have been going on for years.
"We really appreciate his willingness to listen and do something
about it," Pinckney said. He recalled the group's first meeting
with Kelly saying, "Before we could put our complaints out, he was
Pinckney also had high praise for Lanier who had asked the
landlords' group to work with him and the agency to clear up
outstanding issues including damage caused by residents, rental
rates, and the servicing of landlords' accounts.
Lanier was pleasantly surprised by the award. He believes PHA's
use of information technology has greatly increased satisfaction
among participating landlords.
"Our Landlord Data Center made everything pretty much
transparent," he said. "It allows them to look at the results of
their inspections and to look at the appointments for
recertification and inspection."
In addition, the agency has set up a Facebook page where
landlords can ask questions and get tips, and established a direct
call center for landlords. PHA has also contracted with a private
firm to study rental rates in the city and make
Lanier believes PHA and landlords are better off working
together for everybody concerned, including residents. He thanked
Kelly for his help in making changes to the program that have led
to a stronger partnership with landlords and improved service.
The Housing Choice Voucher Program serves over 16,000 families